Terms and Conditions

By Helena Jane – Terms and Conditions

Please take a few minutes to read through these terms and conditions, as they form the basis of your contract. Further information can be provided on request. These terms do not affect your statutory rights as a consumer.

For ease, By Helena Jane will be abbreviated to “BHJ”.
“We” refers to BHJ. “You” refers to the client(s) — either or both members of the couple.
The term “clients” applies jointly and individually. Each client is solely and jointly responsible for all obligations under this agreement. These terms and conditions, along with your order form, form part of your contract for the following wedding:

  • Clients

  • Address

  • Wedding Date & Venue

Payment of your booking fee constitutes acceptance of the following:

1. Order Process

1.1 All orders are subject to acceptance and availability.
1.2 You are responsible for ensuring the accuracy of the details provided during the ordering process.
1.3 An order form will be sent once design details are confirmed, and resent with the final invoice four weeks before the wedding.
1.4 Once your booking fee is paid, a receipt and your order form will be issued.

2. Payment Process

2.1 Payments are accepted via bank transfer.
2.2 A non-refundable, non-transferable booking fee of £100 is required to confirm your order and reserve your date.
2.3 The booking fee covers initial design work and administration.
2.4 Final balance is due four weeks before the wedding.
2.5 Failure to pay on time will result in cancellation of your order with no refund of the booking fee.

3. Delivery of your cake

3.1 Please provide your wedding coordinator’s details so BHJ can liaise with them.
3.2 Delivery address and time will be listed on your order form. Changes are subject to BHJ’s discretion and may incur charges.
3.3 Responsibility for the cake transfers to you once delivered or collected.
3.4 BHJ reserves the right to omit or rearrange décor/flowers if safety concerns arise.

4. Changes to your order

4.1 Contact BHJ at least 8 weeks in advance for any changes. Changes are at BHJ’s discretion and may incur additional costs.
4.2 Reductions in order value may incur a fee depending on notice and work completed.
4.3 Orders reduced by 25% or more may be subject to cancellation terms.
4.4 Change in delivery venue may be deemed a cancellation.
4.5 A change in wedding date will be considered a cancellation unless agreed in writing by BHJ.

5. Cancellation Policy

5.1 You may cancel your order up to 12 weeks before the delivery date.
5.2 Cancellation must be made in writing via email.
5.3 If cancelled:

  • The booking fee is non-refundable and non-transferable.

  • Any costs above the booking fee will be invoiced.

  • Cancellations within 12 weeks of the wedding require payment of the full balance.
    5.4 If BHJ must cancel due to exceptional circumstances (e.g., illness), all monies will be refunded and assistance in finding an alternative will be offered.
    5.5 You are strongly advised to purchase wedding insurance.

6. Postponement Policy

6.1 Postponements are treated as cancellations. A new booking may be possible, subject to availability and a new contract.

7. Colours

7.1 Colour swatches are helpful, but exact matches (especially with chocolate ganache) cannot be guaranteed.
7.2 Final design is based on your order form, so please check details thoroughly.

8. Non-Edibles

8.1 BHJ will inform the venue of non-edible items (e.g., dowels, wires). It is your responsibility to ensure these are not served.

9. Fresh Flowers

9.1 If using fresh flowers from your florist, they are responsible for safety, quality, and suitability.
BHJ is not liable for damage or harm caused by flowers added after setup.

10. Food Allergy Disclaimer

10.1 BHJ is not an allergy-free kitchen. While care is taken, ingredients such as:

  • Wheat/gluten

  • Soya
    may be present.
    Notify BHJ of any allergies when placing your order.
    10.2 BHJ will discuss dietary needs during consultation. It is your responsibility to disclose any allergies.

11. Hiring of Equipment

11.1 A refundable hire deposit is required for stands and equipment.
11.2 Details and return deadlines will be outlined on the order form.
11.3 The deposit is refunded when items are returned on time and undamaged.
11.4 Lost, damaged, or late items will result in full loss of the deposit.
11.5 You are responsible for hired items once delivered.

12. Images

12.1 BHJ will take photographs of your cake for marketing purposes.
12.2 Any photos you share with BHJ will only be used with your and your photographer’s permission.

13. Complaints

13.1 If unhappy with your cake, please return the affected tier(s) within 48 hours for inspection.
13.2 Refunds (if appropriate) will only cover the affected tier(s). BHJ is not liable for consequential loss.